Effective Date: [Date]
This Return & Refund Policy (“Policy”) governs the return and refund process for products purchased from Truffle House (“Truffle House,” “we,” “us,” or “our”) through our truffle e-commerce website. We prioritize your satisfaction with our truffle products and are committed to addressing any issues that may arise. By purchasing our products, you agree to the terms outlined in this Policy.
1. Product Eligibility
1.1 Perishable Products:
Due to the nature of our products, specifically truffles and gourmet food items, returns and refunds for perishable products are accepted only under the following circumstances:
1.1.1 Quality Issues:
If you receive a product that is spoiled, damaged, or defective, please contact us within 2 days of receipt. Supporting your claim may require photographic evidence or other documentation.
1.1.2 Incorrect Item:
If you receive an incorrect product in your order, contact us within 2 days of receipt, and we will arrange for a return or exchange.
1.2 Non-Perishable Products:
For non-perishable products, such as accessories or non-food items, you may request a return or refund under the conditions outlined below.
2. Return and Refund Process
2.1 Notification:
Initiate a return or refund by contacting our customer support team within the specified timeframe mentioned above. Reach us via email at info@trufflehouse.ca or by phone at [ (647) 986-8480 ]. Provide your order number and a detailed explanation of the issue.
2.2 Return Authorization:
If your return or refund request is approved, we will provide you with a return authorization number and further instructions. This number must be clearly marked on the return package.
2.3 Return Shipping:
You are responsible for the return shipping cost, unless the return is due to our error. Use a trackable shipping method to ensure a safe and timely return.
2.4 Condition of Returned Products:
Returned products must be in their original, unopened packaging, unless instructed otherwise by our customer support team. We reserve the right to refuse returns if the products are not in acceptable condition.
2.5 Refund or Replacement:
Upon receiving and inspecting the returned product, we will determine whether a refund or replacement is appropriate. If eligible, refunds will be issued to the original payment method within a reasonable timeframe. Replacement products will be sent according to our standard shipping procedures.
3. Exclusions and Limitations
3.1 Change of Mind:
We cannot accept returns or issue refunds for products due to a change of mind or personal taste preferences.
3.2 Shipping Fees:
Shipping fees, including the original and return shipping costs, are non-refundable unless the return is a result of our error.
